CASE STUDY

Chronic Wound Care Management Ecosystem

A Digital Companion Toolset for Patients and Clinicians

Exploring How Digital Can Support People With Chronic Wounds.

Enhancing current digital health assets to create a new Chronic Wound Care Management Ecosystem for individuals with chronic wounds, their family caregivers, and their treating clinicians.

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The Client

Top Medical Device Company

Clinical Focus

Chronic Wound Care

Intended Use

Pre-SaMD

The Result

A solution prototype concept, strategy and deployment roadmap.

Challenge

With a growing but fragmented market for advanced wound care, our client hoped to elevate their brand value with a digital solution that would engage patients in better self-management compliance, deliver insights, and improve the providers’ service experience.

Approach

  • Conducted ethnographic research that deep dive into the experience of people living with chronic wounds and the needs of wound care physicians and practices. 
  • Assessed novel tech and conducted a co-creation innovation workshop to explore concepts to improve the patient experience through the wound care journey.

Solution

Using validated research, we assembled a set of patient and HCP concepts envisioned as part of a Wound Care Patient Support Platform with a growing collection of tools to be deployed over a multi-year period.

By The Numbers

Ethnographies Performed (Patients, Clinicians)

8,3

Pain Points Identified

57

Feature Concepts Generated

19

Target Users

Patients, Wound Care Doctors

Technology

InVision

Markets

United States

Testimonial

Really good background work and functional team that came together.

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