CASE STUDY
Mental Health Patient Support SystemA Virtual Care Platform
Transforming emotional and well-being support for Mental Health.
Creating a hub to support mental health patients in their journey by migrating to digital channels for access to counseling, self-help tools and work-life services.
The Client
Top 3 Silicon Valley Acute Care Hospital
Clinical Focus
Mental Health
Intended Use
Non-SaMD
The Result
An application with unique assessments to evaluate need, condition, risk, profile and other parameters to recommend content and therapists on-demand.
Challenge
Silicon Valley-based technology companies expect their employees to have access to digital tools and personalized mental health offerings. Lack of digital and personalization leads to crises and comorbidity acute episodes due to unresolved mental health and well-being.
Approach
- MVP 1: Create a digital front door, use technology to enhance high touch services and expand outreach
- MVP 2: Personalize connectivity and measurement
- Launch digital emotional well-being hub
Solution
A single platform experience that unifies multiple web solutions into one place for patients and families to find what they need, when they need it. In-depth analytics and reporting on entire user journeys help optimize personalization rules over time.
By The Numbers
Growth In User Engagement
100%
Increase In Conversion Rate
26%
Increase In Service Utilization
75%
Target Users
Employers and Employees of Global Technology Companies
Technology
Mobile-responsive web applications, Telehealth integration, and assessments, engagement, and measurement powered by VARA
Markets
United States
Testimonial
This project is a powerful expression of our commitment to deliver employee wellbeing services—mental, emotional, financial, and social—in a way that’s both accessible and appealing.