Webinar: Closing the Gaps in Member Experience


About this webinar

In this webinar, hosts Ryan Rossier and Megan Berke outline the benefits of personalizing the member experience, aligning around the right quality metrics, and committing to internal processes to streamline care management.

When member engagement is kept as a top priority, quality measures improves, member satisfaction goes up, and costs go down.  All of this results in improved health outcomes. To get your organization focused on member experience and the key metrics, follow these 8 simple plays found in The Engagement Playbook.

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About the Hosts

Ryan Rossier – VP of Platform Solutions

Responsible for bringing Medullan’s platform solutions to market, Ryan works to increase member participation in a health plan tools and services using personalized experience and targeted communication. He has also recently jumped into the digital therapeutics and diagnostics space.


Megan Berke – User Experience Architect

Megan is a user experience designer and strategist at Medullan, passionate about designing meaningful interactions that motivate and engage. From human-centered design to supercomputer brains, her focuses revolve around an affinity for solving complex problems for both internal and external audiences.

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