Rebecca Lord, recently sat down with Pat Salber of the podcast “The Doctor Weighs In“. They discuss how Medullan collaborates with patient advocacy groups when designing digital solutions. Listen to this thoughtful conversation on how we learn from potential users and consider all aspects of the experience, from ease of use to having the right support systems in place following test results.
To read more from Rebecca Lord, learn the basic of Journey Mapping in her 3 part series:
Part 3: “Journey Mapping: Getting it right“